Terms and Conditions

1. Orders & Payments

  • We accept only prepaid orders. No Cash on Delivery (COD).
  • Payments are securely processed through a trusted payment gateway to ensure a safe transaction.
  • Once an order is placed, it cannot be cancelled or modified.

2. Returns, Refunds, Cancellations & Exchanges

  • We do not offer refunds or exchanges after delivery.
  • Once an order is placed and confirmed, cancellations are not allowed. Please review your order carefully before proceeding with the purchase.
  • Returns and refunds are only applicable if the product is damaged due to our negligence during dispatch.
  • To request a return for a damaged product:
    • Send clear photographs and an unedited unpacking video within 24 hours of delivery.
    • The unpacking video must include our logo intact while receiving the parcel.
    • Videos with cuts or edits will not be accepted.
  • If the returned item is not in its original condition, we have the right to refuse the exchange.
  • Sabhaa Online is owned and operated by Sanaa Fathima B. All shipments will carry this name as the sender. For any returns (please refer to our Refund policy : https://sabhaaonline.in/policies/refund-policy), customers must send parcels to the designated return address provided upon request. 
  • Return shipping charges must be borne by the customer. Refunds will be initiated as per our policy once the returned item is received and verified.

3. Product Disclaimer

  • Product colors may vary slightly due to lighting and different screen settings. We strive to display the most accurate colors.
  • No refunds or exchanges will be provided for color or quality-related concerns, as we ensure premium quality at the best possible pricing.

4. Privacy Policy

  • Your privacy is our priority. We collect only essential details for order processing and communication.
  • Payment details remain confidential, and strict security measures are in place to prevent unauthorized access.
  • We do not share your information with third parties, except for order fulfillment purposes.
  • Cookies are used to enhance your browsing experience, and you may manage preferences in your browser settings.
  • Customers can opt out of promotional communications at any time.
  • We comply with data protection laws and retain information only for order processing and legal requirements.

For any privacy concerns or inquiries, please contact us at sabhaaonline@gmail.com. By using our services, you agree to these terms.